I-CON Standard Limited Warranty

Limited Warranty Coverage

I-CON Systems, Inc. (I-CON) warrants its manufactured products to be made of first class materials, free from defects of material or workmanship under normal use and to perform the service for which they are intended in a reliable and efficient manner when properly installed by I-CON or an I-CON Certified Contractor, for a period of one (1) year from the date of purchase (the "Warranty Period"). Coverage under this Limited Warranty is limited to the product’s materials and workmanship only and no claims shall be allowed for labor, transportation, or other incidental costs.

If a valid claim is received within the Warranty Period, I-CON will, at its option, (1) repair the defect at no charge, using new replacement parts, or (2) replace the product with a product that is a new similar product or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. I-CON shall have a reasonable time after determining that a defective product exists to repair or replace such defective product. The exclusive remedy for any defective product is limited to the repair or replacement of the defective product. A replacement product or part that has been installed in accordance with instructions provided by I-CON, assumes the remaining warranty of the original product.

Exclusions and Limitations

This Limited Warranty applies only to products manufactured by I-CON and installed by a Certified I-CON Contractor or Representative, unless otherwise expressly agreed to by I-CON, for the products intended use. I-CON does not warrant that the operation of the product will be uninterrupted or error-free.

This warranty does not apply: (a) to damage caused by use with non-I-CON products; (b) to damage caused by “Acts of God” such as lightning strikes, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by the manufacturer; (d) to damage caused by servicing (including upgrades and expansions) performed by anyone except an I-CON employee; (e) to a product or part that has been modified to alter functionality or capability without the written permission of I-CON; (f) to any I-CON product has been damaged during service or during removal from service by any person other than an I-CON employee or I-CON Certified Contractor, and only then, while warranty coverage is in effect; (g) items that fall under misuse, improper or uncertified installation, alteration (including removing or obliterating labels), accident or mishandling; or (h) any Envisage hardware or other computer hardware provided by I-CON (such products shall be limited to such hardware manufacturer’s warranty and I-CON shall make reasonable efforts to have such warranties assigned to its customers).

There are no warranties which extend beyond the description on the face hereof. In no event is I-CON responsible for any consequential damages or loss of use claims of any measure whatsoever. This limited warranty supersedes all previous versions and is subject to change at the sole discretion of I-CON Systems, Inc.

Obtaining Warranty Service

Please read and review any documentation accompanying the product, including, but not limited to, an operating manual documentation, this Limited Warranty, and troubleshooting guides before contacting I-CON. If the product is still not functioning properly after making use of these resources, please contact I-CON or the representatives listed in the provided documentation. An I-CON representative will help determine whether your product requires return service and, if it does, will inform you how I-CON will provide it. No product may be returned directly to I-CON without first contacting I-CON for a Return Material Authorization ("RMA") number. An unauthorized return, i.e. one for which an RMA number has not been issued, may be returned to you at your expense. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. The defective item shall be returned to I-CON, at the customer's expense, and shall clearly display the RMA number on the outside of the package. The claimed defective item shall be properly packaged to ensure no additional damage shall occur during shipping.

I-CON will provide warranty service on products only during the Warranty Period. Service options, parts, and response times may vary according to conditions and parts availability. Any product not found to be covered under warranty by I-CON may include a minimum service charge and shipping expenses back to the user. All parts found not to be under warranty, but are serviceable to a functioning condition, will be repaired only after the customer has authorized the service to be performed and provided proper payment arrangements.